Returns & Refund Policy

15 DAY RETURN POLICY

Dishis Designer Jewellery is committed to ensuring full customer satisfaction with respect to the Jewellery available on our website www.dishisjewels.com, security & customer assistance. However, if you are not happy with the products, you can choose to return the order within 15 days of receipt of order.

HOW TO INITIATE THE REFUND PROCESS?

Customers should contact Dishis Jewels customer support on 9818458248/9310403936 or write to ask@dishisjewels.com within 15 days from the receipt of product.
Customers should login to their account on dishisjewels.com and initiate a return request within 15 days from receipt of order from the My Orders section.
Customers must retain the original packing and the item in its sealed form with all accessories, tags, boxes, bags, stickers, papers and original Invoice. Securely repack the unused item.
Provide the invoice into the package for return process. Without compliance of the above, returns will not be accepted by our shipping agent.
Customised products are not eligible for return. They are eligible only for exchange or buyback.
If the jewellery returned is damaged or shows any signs of wear and tear, alterations, resizing (by a jeweler other than Dishisjewels.com),the same will not be accepted under this policy. If the Tag of "Non Returnable " is removed then product will not be accepted under this policy.
Single Jewellery Pieces above Rs.50000 are not eligible for returns. They are only eligible for exchange and buyback.
We will credit the payment to original payment method within 6-7 working days.

You are eligible for an exchange on DISHIS for 100% of the purchase value for 15 days after delivery. In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. In case the exchanged value is lesser than the value of the old product, the difference will be held as a credit for future purchase. One order can be exchanged only once, after that it will go under Lifetime Exchange Policy.

Diamond / Gold Jewellery- Transaction fees of 4% is charged, remaining 96% is refunded back to your account for domestic orders -Transaction fees of 10% is charged, remaining 90% is refunded back to your account for International orders

Above than 30 Thousand Order Transaction fees of 25% is charged, remaining 75% is refunded back to your account for orders

Loose Solitaire Diamond / Gemstones and Gold Coins or Bars and Frames are not covered under 15 Day Return policy.

The same policy applies to all international orders. However, you will have to ship the Jewellery back to us on the address given below:

DISHI DESIGNER JEWELLERY
HAF PLOT-1, POCKET 2, SECTOR-9,
DWARKA, NEW-DELHI-110077
INDIA

NOTE: We shall not entertain any return request after 15 days from the date of delivery of the product.

How do I return the product to DISHISJEWELS.com within 15 Days?

If you happen to be dissatisfied with the jewellery you received upon delivery, you can login to your DISHIS account and visit My Orders. Here you will have the option to request return for your order with relevant reasons for your dissatisfaction.
In case you receive a damaged item, an item you didn't order or the wrong item, we exchange it free of charge or refund the full cost of the merchandise and shipping charges after a quality check upon receipt. If it is indeed an error or a defective product your refund or exchange will be on its way shortly. Please make sure you are making a package opening video to provide to us in case of the receipt of damage and defective product.
All DISHIS jewellery comes with an IGI©, GIA©, HKD© or EGL© IGL, IGLI appraisal certificate and must be returned with the certificate. If the certificate is not returned, your refund will be reduced by Rs.500.Since you are returning a high value item to us-we have set return guidelines which is mandatory to follow. Dishisjewels.com will not be responsible for any loss or damage of return shipments if the return guidelines are not followed.

Missing Contents

Please make sure that you are checking the package before accepting any delivery made to you carefully. If you find the shipment to be tampered-kindly do not accept the package. Make a package opening video while opening your delivery.

Instructions for return packaging:

For order Returns within India:

Call our customer care on 9310403936 for guidance on the return process.

If return with Quality Check (QC) is available at your pin code then:

Preserve original packing and the item in its sealed form with all accessories, tags, boxes, bags, stickers, papers and original Invoice.
Our team will share a packaging video and shipment handover guideline over call/whatsapp/email once you contact them on 9310403936. The packaging video and the shipment handover guidelines are mandatory to be followed. Our team will always be available to help and resolve queries.
Note the name and phone no.of the pickup agent.
Once this is done, call our customer service on 9310403936 and share all the information with them over whatsapp/email.

You may chose to use your own courier service:

Pack the product well in its original packaging.
Once this is done, call our customer service on 9310403936 and share the courier tracking information with them.
Dishisjewels.com will not bear any responsibility in case of loss during transit
In areas where we do not have shipping service-customers can send us the product at our address.

In case of International Returns: - Kindly pack the product and send it to our address in New Delhi, India.

Damaged Product Policy Timeline :

Reporting Timeline: Any damaged or defective product must be reported within 48 hrs of delivery.
Requirements: Provide proof of purchase and photos/videos of the damage.
Resolution: Verified cases will be eligible for repair, replacement, or refund/store credit as per policy.
Exclusions: Damage from misuse, wear and tear, or negligence is not covered.
Contact Us: Report issues at 9310403936 or write to ask@dishisjewels.com within the specified timeline.

Replacement and Exchange Policy – Dishis Jewels

Time Frame for Replacement/Exchange:

Replacement/Exchange will be done within 15 days.

Conditions:

The item must be unused, in its original packaging, and accompanied by the original invoice.
Customized or engraved items are not eligible for returns/exchange or replacement.
Products damaged due to customer misuse or negligence are not eligible.

Process:

Submit your request along with proof of purchase and the product in its original condition.
Once inspected and approved, the replacement or exchange will be processed.

Contact Details:

For assistance, please reach out to us at 9310403936(Mon-Sat 11 AM-6 PM) or write to ask@dishisjewels.com.

DISHI DESIGNER JEWELLERY
HAF PLOT-1, POCKET-2
SECTOR-9
DWARKA-110077
(INSIDE FOSTIIMA BUSINESS SCHOOL, OPP.SHIVALIKA APARTMENT)